This Privacy Policy explains how Madinah Taxi Service (“we”, “us”) collects, uses and protects your personal information when you visit madinahtaxiservice.com or book a taxi with us. We provide private taxi services for Umrah pilgrims and visitors in Madinah, Saudi Arabia.
Information We Collect
When you fill in our booking form or contact us, we may collect:
- Your name and nationality
- Your email address and WhatsApp or mobile number
- Pickup and drop-off locations, travel date and time, flight or train details
- The vehicle you choose and the number of passengers
We also collect basic technical information automatically, such as your IP address, browser type and the pages you visit. Our booking form uses your IP address to pre-select your country and phone code.
How We Use Your Information
- To confirm and arrange your booking and assign a driver
- To contact you about your trip by WhatsApp, phone or email
- To answer your questions and provide customer support
- To improve our website and services
We do not sell or rent your personal information to anyone.
Sharing Your Information
We share your details only with the driver assigned to your trip, and only what is needed to complete the journey (such as your name, phone number and pickup point). We may also disclose information if required by Saudi law or a government authority.
WhatsApp and Third-Party Services
When you contact us on WhatsApp, your messages are also handled under WhatsApp’s own privacy policy. Our website may use services such as Google Maps and analytics tools, which may set their own cookies.
Cookies
Our website uses cookies to make the site work properly and to understand how visitors use it. You can disable cookies in your browser settings, but some parts of the site may not work correctly.
Data Security and Retention
We take reasonable steps to protect your information from loss, misuse or unauthorised access. We keep booking details only as long as needed to provide our service and meet legal obligations.
Your Rights
You can ask us to see, correct or delete the personal information we hold about you by contacting us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this page, contact Madinah Taxi Service by email at info@madinahtaxiservice.com or on WhatsApp at +966 59 903 3573.