At Madinah Taxi Service we keep cancellations simple. We do not take advance payment, so there is nothing to refund if your plans change.
How to Cancel or Change a Booking
Send us a message on WhatsApp at +966 59 903 3573 with your name, date and pickup details. We will confirm the cancellation or your new time.
Please Cancel Early
Our drivers plan their day around your booking. Telling us as early as possible, ideally the day before, lets us offer the vehicle to another family. For airport and train pickups, please also tell us if your flight or train changes.
No-Shows
If the driver arrives and cannot reach you, he will wait a reasonable time and try to contact you on WhatsApp or phone. If we cannot reach you, the booking may be cancelled. Repeated no-shows may mean we cannot accept future bookings.
If We Need to Cancel
In rare cases, such as vehicle breakdown or events beyond our control, we may need to change or cancel your booking. We will tell you as soon as possible and try to arrange another vehicle.
Refunds
Because payment is made to the driver for completed trips only, refunds do not normally apply. If you have a problem with a trip you paid for, please contact us and we will look into it.
Contact Us
If you have any questions about this page, contact Madinah Taxi Service by email at info@madinahtaxiservice.com or on WhatsApp at +966 59 903 3573.