These Terms & Conditions apply to all bookings made with Madinah Taxi Service through our website, booking form, WhatsApp or phone. By booking a trip with us, you agree to these terms.
Our Service
We provide private taxi transfers in and from Madinah, Saudi Arabia, including airport transfers, Madinah to Makkah and Jeddah, train station transfers and ziyarat tours. Each booking is for a private vehicle with a driver.
Bookings and Confirmation
- A booking is confirmed only when we confirm the price, vehicle and pickup details to you on WhatsApp, phone or email.
- Please give correct pickup details, date, time, flight or train number and number of passengers. We are not responsible for delays caused by incorrect information.
- Please book as early as possible, especially in Ramadan and peak seasons.
Prices and Payment
- Prices are fixed per vehicle, not per person, as confirmed at the time of booking.
- We do not take advance payment. You pay the driver for your trip.
- Prices on our website do not apply from 10 December to 10 January, in Ramadan and in the month of Dhul Qadah. Seasonal prices are confirmed when you book.
- Extra stops, route changes or additional waiting not agreed at booking may cost extra. The driver will tell you before any extra charge.
Waiting Time
Your driver will wait a reasonable time at the pickup point. For airport pickups we follow your flight, so delays are not your fault. If you expect a long delay, please tell us on WhatsApp so we can agree on any extra waiting.
Passengers and Luggage
- Please choose a vehicle that fits your group and luggage. Each vehicle has a maximum number of passengers for safety.
- Large or extra luggage should be mentioned when you book.
- Smoking is not allowed in our vehicles.
- Passengers are responsible for their belongings. Please check the vehicle before leaving.
Delays and Events Beyond Our Control
We work hard to be on time, but we are not responsible for delays caused by traffic, road closures, prayer-time crowds, weather, checkpoints or other events beyond our control.
Cancellations
Please read our Cancellation Policy.
Privacy
Your personal information is handled as described in our Privacy Policy.
Changes to These Terms
We may update these terms from time to time. The version on this page applies to new bookings.
Contact Us
If you have any questions about this page, contact Madinah Taxi Service by email at info@madinahtaxiservice.com or on WhatsApp at +966 59 903 3573.